Dr. Marcus Diedrich, Diedrichs Creativ-Bad, GmbH, Lehmbachstraße 1, 59969 Hallenberg, Germany, e-mail: info@marcusdiedrich.de
Research PaperVol 17, Issue 2, 2022 Marketing Science and Inspirations Journal Paper

Sustainability – integration and communication in German manufacturers

The manufactory is a full production organization of consumer goods, technical goods or food – in any case physical products. In contrast to handicraft businesses, the manufactory produces products in series, which means that they can be purchased several times over a longer period of time. They result in an assortment of this manufacturer.

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Research PaperVol 15, Issue 4, 2020 Marketing Science and Inspirations Journal Paper

The corona crisis as a catalyst for the digital transformation in the sanitary trade?

The aim of this essay is to find out to what extent the corona crisis serves as a catalyst for the digital transformation in the specialist sanitary trade. The study carried out for this purpose leads to the result that the use of video conferences and home offices have increased and will also be used more frequently in the future.

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Research PaperVol 15, Issue 1, 2020 Marketing Science and Inspirations Journal Paper

The relevance of virtual showrooms for sanitary retail

This study uses five hypotheses to investigate the extent to which virtual showrooms are used in sanitary retail and what benefits they bring to companies. The survey among 250 sanitary retailers is intended to provide answers to questions such as whether the use of virtual showrooms will increase and whether the use of a virtual showroom saves time in the customer service process. It is also interesting to see whether a virtual showroom has a positive effect on perceived customer satisfaction.

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Research PaperVol 12, Issue 3 2017 Marketing Science and Inspirations Journal Paper

Study: Customers engagement with user-generated-content: How do customers use the possibility to create content?

The study is based on the question how the customer use the possibility to create own content in times of Web 2.0. The online survey was based on a standardized questionnaire. The target group were end users who move in the social media and consume and create content. It was not possible to complete the questionnaire repeatedly and thus excluded a distortion of the results…

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Research PaperVol 12, Issue 2, 2017 Marketing Science and Inspirations Journal Paper

Study: The use of social media for service delivery: How do end-users use customer service 2.0?

The study is based on the question how the customer uses the service of companies in times of Web 2.0. The online survey was based on a standardized questionnaire. The target group were end users, who connect daily with goods and services from various suppliers and consciously or unconsciously use the service of companies every day. It was not possible to complete the questionnaire repeatedly, thus preventing a distortion of the results…

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Research PaperVol 12, Issue 1, 2017 Marketing Science and Inspirations Journal Paper

Adapting a corporate culture to the changing circumstances – cultural change through social media

The increasing use of social networks demands a significant change in corporate culture. The fact that more and more people are networked and that everyone can send and receive messages anywhere and at any time requires a break in the behavior of a company, in which all employees have to be involved. A long-term competitive advantage can only be achieved through a consistency between corporate culture

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Research PaperVol 11, Issue 2, 2016 Marketing Science and Inspirations Journal Paper

Change process in the context of corporate communications: Stages for exploiting the potential of social media

Many companies waive even to its use of social media, because they are afraid of losing control over their communications and their benefits concerned. It must be admitted honestly that companies have already lost this control by the various possibilities of Web 2.0. The messages of the sender as well as the reactions of the recipient…

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