Marketing Science and Inspirations Journal Paper

The role of marketing metrics in social media: A comprehensive analysis

The primary objective of this article is to delve into the significance of marketing metrics in the realm of social media. The scope of this article encompasses a comprehensive analysis of key marketing metrics, including reach and impressions, engagement metrics, conversion metrics, customer satisfaction metrics, brand awareness metrics, and influence and authority metrics.

Marketing Science and Inspirations Journal Paper

Change process in the context of corporate communications: Stages for exploiting the potential of social media

Many companies waive even to its use of social media, because they are afraid of losing control over their communications and their benefits concerned. It must be admitted honestly that companies have already lost this control by the various possibilities of Web 2.0. The messages of the sender as well as the reactions of the recipient…