Let’s go shopping (online): Diminishing boundaries between traditional and online stores
Global pandemic has exposed and sped up several recent trends in consumer behavior. Consumers are more likely to try and adopt new technologies, experiment with innovative delivery modes, payment options or interact with providers digitally. Trusted brands and savvy offerings are the most likely winners. Betting on pleasant brick-and-mortar shopping experience, introducing new brands or selling pricy discretionary items have been challenging.
