Marketing Science and Inspirations Journal Paper

Corporate social responsibility of SME´s from view of consumers

The research which spread to whole Slovakia among others tried to evaluate what does social responsibility mean to the public, and how individual social groups evaluate entrepreneurs’ social activities. The results of the research prove that respondents have a firm idea of social responsibility, which is different from what the entrepreneurs’ opinion about the subject.

Marketing Science and Inspirations Journal Paper

CRM v telekomunikačnej firme. Časť I.

Nástup nových technológií a technologických trendov spôsobil, že veľká väčšina telekomunikačných firiem musela zobrať do úvahy neustále klesajúci trend vývoja výnosov a počet zákazníkov. Kľúčom k úspechu sa stala zmena prístupu k samotným zákazníkom prostredníctvom riadenia vzťahov so zákazníkmi. Cieľom práce bolo identifikovať zmenu v postojoch zákazníkov v dôsledku implementácie CRM systému do firmy v roku 2014 …

Marketing Science and Inspirations Journal Paper

Industrial service excellence in manufacturing companies: a neo-configurational perspective

There is a trend among manufacturing companies to augment their product offering with services due to competitive and economic reasons as well as changing customer demand. However, offering services is often a challenging task for manufacturing companies, as their core capabilities are in the manufacturing business. Therefore, this paper tries to identify which aspects are important to offer excellent industrial services …

MSI LOGO KRH 4

Communication trends in formation of institutional business environment in tourism of St. Petersburg

Communication trends in formation of institutional business environment in tourism of St. Petersburg Conducted research is aimed to reveal communication trends in formation of institutional business environment in tourism of St. Petersburg. As a result, it was revealed that communication trends are due to the tourism multiplier effect and take into account changes in the…

Marketing Science and Inspirations Journal Paper

Nákupné štýly mladej generácie

Nákupné správanie spotrebiteľov je zložitý proces, v pozadí ktorého stojí viacero zdanlivo nesúvisiacich premenných. Pochopenie tohto procesu je dôležité pre marketing všetkých subjektov stojacich na strane ponuky, pretože ich stimuly môžu v danej situácii rozhodnúť, či si spotrebiteľ vyberie práve ich produkt. Medzi priekopníkov skúmania procesu nákupného rozhodovania patria Sproles…