X Factor: Mastering the mystery of successful customer connections
Letter X has been a powerful weapon in marketing for decades. Words such as eXtra, eXclusive, eXpertise, eXcitement or eXperience have been popular jargon among marketing professionals. Marketers play with the symbolism of “X” to evoke curiosity or intrigue in their branding. Product names containing “X” make them sound modern, innovative, or cutting-edge – just recall iPhone X, Tesla X, or the X box.