This paper aims to present the results of customer satisfaction and loyalty research in the B2B market, focusing on the provision of technological services by a selected innovative company. Customer satisfaction in the B2B market is primarily affected by trust in the business partner, communication, professionalism, product quality, and the terms of delivery.
Autor na základe dlhoročných vlastných skúseností a prostredníctvom dotazníkového prieskumu navrhuje princípy výberu vhodnej hudby, ako marketingového nástroja zameraného na zvýšenie návštevnosti a tržieb v prevádzkach maloobchodu a služieb, s prihliadnutím na charakter prevádzky, segmenty klientov, alokáciu operácií a ďalšie skutočnosti.
The method of System Dynamics is applied to study the impact of word-of mouth on sales over time. Five simulations (or experiments) are run under different assumptions. The outcomes show a significant leverage effect of WOM: Depending on Customer Involvement, Product Life Cycle and Customer Satisfaction, the market development of a New-Product-Introduction varies between 11.0 and 59.3 percent…
