doc. PhDr. Michal Lukáč, PhD., Ed.D., University of Ss. Cyril and Methodius in Trnava, Institute of Management, V Jame 3, 917 01 Trnava, Slovakia, e-mail: michal.lukac@ucm.sk
This article aims to analyse and optimise marketing communication processes in selected heritage institutions, focusing on strategies that enhance visitor engagement and long-term audience development. The research adopts a qualitative approach through semi-structured interviews with managers responsible for communication.
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