Research PaperVol 20, Issue 3, 2025 Marketing Science and Inspirations Journal Paper

Identification of satisfaction and dissatisfaction factors of hotel customers using natural language processing techniques

This paper proposes a novel approach to identifying the factors that influence satisfaction and dissatisfaction among Algerian hotel customers through the analysis of online customer reviews. The study employs natural language processing techniques to extract and analyze data from online customer reviews.

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Research PaperVol 20, Issue 3, 2025 Marketing Science and Inspirations Journal Paper

The IKEA effect in human-AI collaboration: Does the effect exist for non-physical products? Part I.

According to the IKEA effect, people are willing to pay more for a product they have created through their own perceived effort than they would for an off-the-shelf product. Our results show that the IKEA effect can be detected in human-AI collaboration when the product is non-physical content.

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Research PaperVol 20, Issue 3, 2025 Marketing Science and Inspirations Journal Paper

Optimising marketing communication processes in cultural tourism

This article aims to analyse and optimise marketing communication processes in selected heritage institutions, focusing on strategies that enhance visitor engagement and long-term audience development. The research adopts a qualitative approach through semi-structured interviews with managers responsible for communication.

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