Research PaperVol 15, Issue 3, 2020 Marketing Science and Inspirations Journal Paper

Networking and entrepreneurial orientation in internationalization of small-and medium sized enterprises: A two case study of Ostrobothnia company in Finland

The objective of this paper is to gain an increased understanding of how networking and entrepreneurial orientations facilitate internationalization of small and medium-sized enterprises (SMEs). This study is a qualitative research and the research is drawn upon findings of a sample of two SMEs located in Ostrobothnia, Finland.

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Empowering customers through education-based videos in e-commerce

Digital marketing is a fascinating discipline. It is getting matured before our eyes and surprises us every day as it is expanding fast into various sub-disciplines. Video marketing is one of them. The objective of this paper is to examine the different marketing functions of video promotion with a special focus on the e-commerce environment. There, it traditionally served customer education …

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Service innovation across borders: Challenges and potentials of service innovation collaboration in Upper Austria and South Bohemia

In an increasingly globalized and competitive environment, it is essential that geographical regions pool available resources and create synergies in service innovation management in order to sustain an innovative edge. Collaborative innovation management entails substantial synergies, especially for connected regions. However, existing potentials of such a cross-border innovation collaboration system have …

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Role of regional tourism organizations in Slovakia from their perspective

Destinations play a key role in tourism system with destination management organizations (DMOs) as entities responsible for finding the intersection between supply side (destination with its offer) and demand side (visitors) in destinations which they manage. DMOs perform various functions and have various roles in tourism system. Authors dealing with destination management mention several DMOs’ functions and roles.

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Postoje obyvateľov hlavného miesta Slovenskej republiky voči vybraným témam reklamy. Časť I.

V rámci procesu realizácie reklamnej kampane majú participujúce strany, primárne zadávateľ reklamy a reklamná agentúra, resp. komunikačná agentúra spoločenskú zodpovednosť, ktorá sa prejavuje v etickej rovine. Keďže realizácia reklamnej kampane je iniciovaná konkrétnym podnikom, či iným zadávateľom, jej recipienti či samotná cieľová skupina ju namiesto akceptácie nielenže …

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Digital transformation in B2B sales – differences and best practices in three different European countries

There has been an increasing discussion around B2B sales and the need for its digital transformation as it may strongly accelerate company’s performance. Because sales is an essential element of business growth, it is important to study B2B sales and the level of digital transformation on a country-specific level. For this purpose, we studied the role of digital transformation …

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Research PaperVol 15, Issue 2, 2020 Marketing Science and Inspirations Journal Paper

Priorities when looking for servitization in the mechanical engineering industry

The necessity of a holistic framework for servitization and the discussion and classification of the associated measures for the development of a servitization strategy to expand the business areas in mechanical engineering is implicit. This is particularly relevant as servitization must take into account both business models (BM) and organizational change. This paper, therefore, sets out to investigate crucial measures …

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Research PaperVol 15, Issue 1, 2020 Marketing Science and Inspirations Journal Paper

The consumer behavior of young Slovak consumers (under the age of 25) in the private label market

An anonymous questionnaire survey was chosen as the main research method, which was attended by a total of 549 respondents aged under 25 years across Slovakia, which was subsequently supplemented by statistical verification of the formulated hypotheses (a total of twelve hypotheses). Statistical tests such as Pearson Chi-square test, Phi coefficient, Kruskal-Wallis test and Cramer´s V coefficient were used for this verification and they were calculated …

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Research PaperVol 15, Issue 1, 2020 Marketing Science and Inspirations Journal Paper

The relevance of virtual showrooms for sanitary retail

This study uses five hypotheses to investigate the extent to which virtual showrooms are used in sanitary retail and what benefits they bring to companies. The survey among 250 sanitary retailers is intended to provide answers to questions such as whether the use of virtual showrooms will increase and whether the use of a virtual showroom saves time in the customer service process. It is also interesting to see whether a virtual showroom has a positive effect on perceived customer satisfaction.

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Research PaperVol 15, Issue 1, 2020 Marketing Science and Inspirations Journal Paper

The dropout in tertiary education at Czech public and private universities as a result of school marketing

The situation of tertiary education in the Czech Republic has changed dramatically in the last 15 years after joining the European Union. The demographic decline of the population, structural changes in the number of employees, the expansion of tertiary education and the impact of economic cycles change the overall extent and structure of the transition of university graduates to the labor market. The resulting changes can lead to serious problems …

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Research PaperVol 15, Issue 1, 2020 Marketing Science and Inspirations Journal Paper

Publicity as a tool of PR activities within CSR concept in food enterprises in Slovakia

Paper points at the publicity as a tool of public relations (PR) within CSR concept in the practice of food enterprises in Slovakia and analyzes its use in terms of foreign participation, production focus and size of enterprises and subsequently evaluates the benefits of using publicity as a tool of PR within CSR concept. The actual research was implemented in 125 food enterprises.

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Research PaperVol 14, Issue 4, 2019 Marketing Science and Inspirations Journal Paper

CRM v telekomunikačnej firme. Časť II.

Nástup nových technológií a technologických trendov spôsobil, že veľká väčšina telekomunikačných firiem musela zobrať do úvahy neustále klesajúci trend vývoja výnosov a počet zákazníkov. Kľúčom k úspechu sa stala zmena prístupu k samotným zákazníkom prostredníctvom riadenia vzťahov so zákazníkmi. Cieľom práce bolo identifikovať zmenu v postojoch zákazníkov v dôsledku implementácie CRM systému do firmy …

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Research PaperVol 14, Issue 4, 2019 Marketing Science and Inspirations Journal Paper

The interest of different generations of Czech consumers in certified products and environmental organizations

Green consumers’ behavior is still the black box for green marketing. The environmental aspect influences many purchase decisions. How do Czech consumer really think in relation to environmental questions? This paper aims to describe some of the fundamental green activities of the Czech consumer in correlation to …

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Research PaperVol 14, Issue 4, 2019 Marketing Science and Inspirations Journal Paper

Marketing územnej jednotky ako jednotky životného priestoru

Zodpovednosť za realizáciu marketingových aktivít má v kompetencii marketingový manažér. Cieľom tohto príspevku je priblížiť význam marketingu a imidžu mesta pri presadzovaní hodnôt miesta resp. mesta u cieľových skupín: občania, návštevníci, podnikatelia a zamestnanci. Na príklade mesta Bratislava sú prezentované výstupy hodnotenia miest v medzinárodných rebríčkoch s odhadom na potenciálny dopad u cieľových skupín.

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Research PaperVol 14, Issue 4, 2019 Marketing Science and Inspirations Journal Paper

Corporate social responsibility of SME´s from view of consumers

The research which spread to whole Slovakia among others tried to evaluate what does social responsibility mean to the public, and how individual social groups evaluate entrepreneurs’ social activities. The results of the research prove that respondents have a firm idea of social responsibility, which is different from what the entrepreneurs’ opinion about the subject.

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Research PaperVol 14, Issue 3, 2019 Marketing Science and Inspirations Journal Paper

CRM v telekomunikačnej firme. Časť I.

Nástup nových technológií a technologických trendov spôsobil, že veľká väčšina telekomunikačných firiem musela zobrať do úvahy neustále klesajúci trend vývoja výnosov a počet zákazníkov. Kľúčom k úspechu sa stala zmena prístupu k samotným zákazníkom prostredníctvom riadenia vzťahov so zákazníkmi. Cieľom práce bolo identifikovať zmenu v postojoch zákazníkov v dôsledku implementácie CRM systému do firmy v roku 2014 …

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Research PaperVol 14, Issue 3, 2019 Marketing Science and Inspirations Journal Paper

Industrial service excellence in manufacturing companies: a neo-configurational perspective

There is a trend among manufacturing companies to augment their product offering with services due to competitive and economic reasons as well as changing customer demand. However, offering services is often a challenging task for manufacturing companies, as their core capabilities are in the manufacturing business. Therefore, this paper tries to identify which aspects are important to offer excellent industrial services …

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Research PaperVol 14, Issue 3, 2019 Marketing Science and Inspirations Journal Paper

Communication trends in formation of institutional business environment in tourism of St. Petersburg

Conducted research is aimed to reveal communication trends in formation of institutional business environment in tourism of St. Petersburg. As a result, it was revealed that communication trends are due to the tourism multiplier effect and take into account changes in the institutional tourism environment …

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Research PaperVol 14, Issue 2, 2019 Marketing Science and Inspirations Journal Paper

Advertisement wars? Watch whom you really offend.

The rapid development of global business brings along a highly competitive environment among industries across cultures. Companies have been seeking ways to win customers over their rivals around the world, using technological development and know-how for their marketing. Communication tools and strategies to convince consumers…

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Research PaperVol 14, Issue 2, 2019 Marketing Science and Inspirations Journal Paper

Readiness, use and enablers of digital customer interaction tools in Austria

This contribution presents a first holistic measurement of Austrian B2B companies’ readiness to improve customer interaction and sales performance through the application of digital communication services . To this end, the necessary steps to craft a sustainable and comprehensive corporate strategy…

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